Service Level Agreement (SLA)

Effective Date: October 2025

1. Service Commitment

Exebyte commits to provide a Monthly Uptime Percentage to Customer of at least 99.9% (the "Service Commitment"). If Exebyte does not meet the Service Commitment, you will be eligible to receive a Service Credit as described below.

2. Definitions

"Monthly Uptime Percentage" is calculated by subtracting from 100% the percentage of minutes during the month in which the Exebyte API or Platform was in the state of "Unavailable."

"Unavailable" and "Unavailability" mean that all of your connection attempts to the running Exebyte instances failed.

3. Service Credits

Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront payments made for Reserved Instances) for Exebyte during the billing cycle in which the error occurred in accordance with the schedule below.